By using this website, you agree to the terms that regulate its use and the purchase of our products.
The BW Collection reserves the right to modify, update or change these terms and any contents of the website at any time without prior notice. This includes pricing and availability information, which is not guaranteed. It also includes any errors, omissions or inaccuracies relating to product descriptions, pricing, promotions, and shipping charges. All site contents are provided on an ‘as is’ basis without warranties or conditions of any kind, either expressed or implied.
Orders are processed within 3-5 business days. Pre-sales will be processed day of release, not date purchased. After orders have been processed, they will be shipped the next day. Please allow 4-6 weeks for all pre-orders.
Returns and exchanges are dealt with on a case-by-base basis. If your item is faulty or damaged, we require that you notify firstname.lastname@example.org within 48 hours of receipt. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging/tags. You will be responsible for all shipping fees associated with returned items. Any returns will be exchanged for items of equal value or will be refunded with store credit. All sale/discount items, as well as socks, will not be exchangeable unless the product is faulty or damaged.
Sales tax is charged on all Canadian orders. Please refer to the sales tax rate in your province or territory.
All packages are shipped via Canada Post. Please note that by selecting untracked shipping you understand that a package may be lost in transit by the carrier. We will not be responsible or liable for this loss, as you have foregone the option to ship your package tracked and insured.
Shipping confirmation will be provided upon order processing. Please allow an additional 15 business days for order delivery.
COPYRIGHT & TRADEMARKS
All trademarks used and/or displayed on this website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by The BW Collection. All content of our website, including text, images, logos, illustrations and photographs are protected by the Copyright Act. None of the material may be copied, produced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without prior written consent of The BW Collection. You may download or copy site content for personal, non-commercial use only.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We respect your privacy and do not share customer information with third parties, except those directly involved in the processing of orders and shipping.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.